FAQ

Help Center & Frequently Asked Questions

Do I need an account to shop?

No, guest checkout is always available. However, registering an account lets you track order history, speed up future purchases, and receive exclusive updates.
How do I reset a lost password?

Click "Lost password?" on the sign-in page to generate a new password instantly.
What if I entered an incorrect email or address?

Reach out to us at service@glowskinpskb.com or text 1-561-784-0072 as soon as possible. We can adjust your contact or address details before processing, but order items cannot be modified once placed.
What forms of payment are accepted?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal. All prices are processed in US Dollars (USD).
Is my payment security guaranteed?

Yes. Transactions are processed through an SSL-encrypted gateway. Your financial credentials are never saved on our servers.
Can I modify or cancel an order after placing it?

Order cancellations incur a 30% processing fee due to card provider charges. Once an item is packed or dispatched, the order can no longer be canceled or changed.

When will my package ship out?

Orders are prepared Monday through Friday within 2–3 business days. You will receive an automated tracking notification via email shortly after dispatch.
How do I follow my shipment's progress?

A tracking code will be emailed to you within 24 hours of dispatch so you can monitor your delivery online.
How should I format my shipping details?

Please enter your full address using standard English characters to prevent delivery complications.

What is your return window?

If you are not fully satisfied, submit a return inquiry within 30 days of receipt along with your order number. Returned items must remain unused in their original packaging.
What if my order arrives damaged, defective, or incorrect?

Contact our support team within 7 days of delivery. Please attach clear photos of the item and your order details for a swift replacement or resolution.
Who covers return postage costs?

Return shipping charges and related fees are covered by the customer.
How long do refunds take to complete?

Once your return is inspected and processed (up to 14 business days), refunds are issued back to your original payment method within 7–10 business days.